Privacy Policy

Effective Date: April 18, 2024

Applicability

This policy describes how the Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute website hosted by Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute collects and uses retrofitplaybook.org information. This policy does not describe our practices on websites or applications where it does not appear. This policy does not apply to information collected in other ways.

For purposes of this policy, “personal information” means any information concerning a natural person who, because of name, number, symbol, mark, or other identifier, can be used to identify that natural person. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute do not collect any personal information about you unless you provide that information voluntarily by sending an e-mail, responding to a survey, or completing an on-line transaction. You may choose not to send us an e-mail, respond to a survey, or complete an on-line form. While your choice not to participate in these activities may limit your ability to receive specific services or products through this website, it will not normally have an impact on your ability to take advantage of other features of the website, including browsing or downloading information.

Information Collected

Contact information. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute collect names and email addresses. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may also collect your address and phone number. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may collect the name of the organization you work for and your title, as well as professional license numbers.

Information about interests. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute collect information about questions or interests you have about our content or services.

Cookies

Site usage information. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute collect user session data when you visit our site, including browser and operating system information, and the website you came from and the site you visit when you leave us. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute also look at the areas of our site you visit and any actions you make. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute collect your IP address and device identifiers. 

Cookies are simple text files stored on your web browser to provide a means of distinguishing among users of this website. The use of cookies is a standard practice among Internet websites. To better serve you, we occasionally use “session cookies” to enhance or customize your visit to this website. Session cookies can be created automatically on the device you use to access this website but do not contain personal information and do not compromise your privacy or security. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may use the cookie feature to store a randomly generated identifying tag on the device you use to access this website. A session cookie is erased during operation of your browser or when your browser is closed.

If you wish, you may complete a registration to personalize this website and permit a “persistent cookie” to be stored on your computer’s hard drive. This persistent cookie will allow the website to recognize you when you visit again and tailor the information presented to you based on your needs and interests. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute will use persistent cookies only with your permission.

The software and hardware you use to access the website allows you to refuse new cookies or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some features of this website.

How Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute Use Information

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute use information to communicate with you. For example, Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may use information to respond to your questions. These might include customer service requests. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may also use information to contact you about this policy or our other terms.

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute use information to improve our services. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute use information to make our Retrofit Playbook for Large Buildings website and services better. This may include customizing your experience with us.

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute use information for marketing purposes. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may use information to let you know about new products or services. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may do this by sending you information by email. 

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute use information to protect ourselves and others. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute use information to protect our company. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may also use information to protect our supporters and members. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute use information to identify fraud and secure our systems.

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute use information for other purposes as permitted by law.

How Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute Collect Information

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute collect information directly from you. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute collect information if you contact us. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute also collect information from you if you sign up for email communications or otherwise submit your information to us.

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute collect information about you passively. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute use tracking tools like browser cookies, web beacons, and pixels. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute collect information about users over time. This includes usage and browser information. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may have third parties collect information this way.

How Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute Combine Information

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may combine information we collect from different sources. This includes combining information we collect from you with information we collect from third parties about you. These third parties might include social media sites. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute also may combine information across devices.

When Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute Share Information

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute share information with vendors who perform services on our behalf or business partners. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may share information with trusted vendors that help us deliver our services. For example, these companies may help us send emails or manage content submissions. 

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may share information with related entities. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may share information with companies that are related to us. This includes current and future related entities.

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute share information if we think we have to in order to comply with the law or to protect you or ourselves. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute will share information to respond to a court order or subpoena if a government agency or investigatory body requests it. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may share information if we are investigating potential fraud.

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may share information with a successor to all or part of our business. If all or part of our business was sold, we may share information as part of that transaction. If there is a merger or acquisition, we may also share your information. If there is financing or bankruptcy, we may share your information.

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute share information as permitted by law and for other reasons we may describe to you.

Tracking Tools

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute collects user information using cookies when/if you bookmark content on the site’s resource library. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may also use web beacons, flash cookies, and similar technologies. To learn more about what tracking tools are and how they work visit the Consumer Advice on the Federal Trade Commission website.

Why Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute Use Tracking Tools

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute use tracking tools to recognize new or past website visitors. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute use these tools to allow visitors to save content and easily revisit that content upon return to the site.

Your Choices

You can opt out of certain marketing. To stop receiving our email marketing communications follow the instructions in any email you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions or other necessary information about your resource submissions if applicable. To stop receiving our marketing communications through social media, unfollow these accounts at any time. 

You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. Certain browsers can be set to reject browser cookies. To find out more about how to control cookies from your web browser, please visit the Federal Trade Commission website.

Our Do Not Track Policy: Some browsers have “do not track” features that allow you to prevent a website from tracking your activity. These features are not all uniform, nor does the website name respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop. Options you select are browser and device specific.

These Sites and Children

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute do not knowingly collect personally identifiable information from children under 13 on our website. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact us at the email or address listed at the end of this Privacy Policy. Please mark your inquiries “COPPA Information Request.” Parents can learn more about how to protect children’s privacy on-line at the Federal Trade Commission website.

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute Uses Standard Security Measures

The Internet is not 100% secure. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute cannot promise that your use of our site will be completely safe. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute encourage you to use caution when using the Internet. This includes not sharing your passwords.

Links to Third Party Sites

Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute may link to third-party sites. Our sites may also include third party content that collects information. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute do not control these third parties. This Policy does not apply to the privacy practices of that website. Please read the privacy policy of other websites carefully. Building Energy Exchange, RMI, NYSERDA, and Urban Land Institute are not responsible for the practices of these third-party sites.

Contact Us

If you have any questions about this Privacy Policy or our data practices, you may contact us at info@retrofitplaybook.org.